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“Thank you for a wonderful experience. I think you managed to turn pretty much everything the weather threw at you to our advantage. I know the whole group were impressed with […] the fact that nothing was too much trouble. On a personal note, you made my life very easy, and for that I am grateful. The fact you did it in a quite serene way with a calm professionalism is also incredibly admirable. I hope I get to attend/work with you on future trips.”